Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

Have a Question? Find your Answer Below:

Is the service you offer door to door?

Yes, it is a door to door moving service.

How long does it take to move My Stuff?

The actual relocation time will be strongly influenced by the amount of packing you do yourself, by the traveled distance between the pickup and the delivery locations, the weather, and the road and traffic conditions. While the latest in particular are out of control, the packing is completely in your hands.

What can I do to keep the cost down?

Since local moves are charged by the hour, any preliminary preparation that you do, saves you money. We are happy to do a full-service move that includes packing and moving all of your belongings. However, if you are trying to control costs, be completely packed before we get there. You can take apart your stereo and computer and pack them in boxes, disassemble your bed frame, move boxes near the door.  If it’s not too far, do a couple of runs to the new place yourself. We are happy to do everything, but if you are on a budget there are ways to cut costs.

What is Green Moving Tips?

In actuality, green moving means being conscientious of our environment and employing methods that are not harmful to the earth. Green moving is a growing trend in the moving industry. It involves tweaking practices that have historically been big on waste such as throwing away cardboard boxes and bubble wrap or moving your belongings in smoke-belching semi trucks.
  • This seems obvious, but don’t accumulate as much stuff in the first place. Less is generally better for the planet anyway, and the less stuff you move, the less gas your moving truck will burn. Green moving can also translate into more “green” for you because you’ll likely spend less to move your household.
  • Get rid of stuff before you move it. Consider holding a garage sale, or selling your unnecessary items online.

When does the billable time start?

The hourly rate starts when the truck arrives at your residence. The time runs through the loading of the truck and the drive to your new home, and ends when the truck is empty and all required set-up jobs are completed.

Do you charge for a minimum amount of hours?

Yes, local moves will be subject to a minimum of three hours of labor charge.

When do I pay?

All payments are due prior to truck being completely unloaded and will be processed by the foreman of the crew.

What kind of payments do you accept?

We accept cash and major credit cards. There are circumstances to accept personal or company checks.

How do you protect the furniture?

All the furniture is professionally wrapped with special thick moving blankets (this service is included in the price).

Do I have to pack my belongings? Or you will you do it for me?

We shall pack your belongings if you do not have the time to do so or want to leave this step of the move up to professionals. If you would like us to pack your belongings, it is best that you make this arrangement with us prior to your moving day. For the most cost-efficient move, be completely packed and prepared prior to the movers’ arrival. Keep in mind that you will be charged the standard hourly rate for all the time the movers spend packing you belongings.

How can I prepare my Wardrobe, Dresser and Desk?

  First of all, you do not want to store your clothes or personal belongings in the wardrobe or desk. Everything should be taken out and packed. Most movers provide you with wardrobe carton boxes free of charge, designed especially for your clothes. The rest of your stuff you can pack in the box or have your movers pack it for you. Make sure to tape wardrobe doors, take the drawers out of the dresses and disassemble the desk if necessary.  

Do you sell packing materials?

Yes. We have everything you need for self packing. We also offer full packing services. From boxes to bubble wrap, the materials you need are available at our warehouse at competitive prices.

Are you insured?

Yes, we are insured by State Farm Insurance. You are covered by Basic Liability Coverage for loss or damage to any of your property that we transport. Your entire shipment is valued by weight at “X” cents/lb., regardless of value. Weight is determined by scaling. Should anything be claimed, it is repaired or replaced up to the “X” cents/lb of the item’s weight. Currently legal liability of the carrier is 6 cents/lb. This means that an item’s replacement value may be $1000 but, if its total weight is 10 pounds the total amount paid by the Miracle Movers Inc. would be $6 (10 pounds x .60/ lb = $6.00).

How soon can I schedule my move dates?

We prefer you to contact us at least 10 days prior to you moving date and make the necessary booking arrangements. We shall work with you on booking a last minute move based on our availability for the date and time of your interest.

Do you charge extras for stairs?

Extra charges for stairs are pending the layout of the pickup/delivery location, the total amount and weight of the move inventory and will vary. For a close estimate, please email your relocation consultant with a move inventory and an oral description of the pickup/delivery locations.

Do I need to be available during the pickup?

YES. We strongly suggest that you are present to identify which goods are staying and which are going, items requiring special handling, and to answer any questions. Most importantly, you must be present at pickup and delivery to assist in the Inventory Process. The Inventory Process involves the pickup crew preparing an inventory of all your furniture and packed containers as they are loaded onto the truck, noting existing conditions. You will be required to sign the Inventory Agreement agreeing (or refuting in writing on the document) with the conditions noted by the crew concerning all items loaded on the truck. At delivery, you will participate in this process again by checking off unloaded items. Your participation in this process is critical to any claim resolution you may have after the move. If you absolutely cannot be present, we recommend that someone who is familiar with your household goods represents you.

What’s the best way to prepare children for a move?

Experts generally agree that you should discuss the move openly and frequently with your children and talk with them about what the move means to them. Keep to your normal routines as much as possible. Keep familiar items (toys, books, blankets) available to the children during the move. If possible, visit the new community with your children before the move to acquaint them with the new surroundings. Above all, listen to what your children have to say, and keep communications open and honest.

Can you transport pets to our new home?

We do not transport pets. Ideally, pets and plants travel best in your own car.

Can you move my plants?

If your plants are very dear to you, we suggest you take them with you. Moving plants to USA requires special forms and quarantine periods. Therefore, we suggest you not to move your plants unless you absolutely cannot leave them behind.

Can you move perishable food items?

Perishable food items cannot be safely shipped in moving trucks. Please dispose or give away perishable foods before the move.

Should I tip the movers?

Like cab drivers and waiters, it is customary to tip movers, but it is completely up to you. If you feel that the movers were professional and worked hard, then a 15% of the total move cost tip is very appreciated. We constantly remind our movers that they should not ask, hint, or in any way make you feel uncomfortable. The integrity of our business is very important to us and we work hard to root out this bad behavior in our movers.

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